Find answers to the most asked questions about your purchase, order or shipping
You may return most new, uninstalled items sold and shipped by RANDYS Worldwide Automotive, Inc. within 30 days of receiving Return Goods Authorization (RGA). Prior to returning any items, please fill out and submit our RGA Form to be issued a Call Tag or Returned Goods Authorization (RGA). Items returned without a prior Call Tag or Returned Goods Authorization may be refused by RRP. Some items sold by RRP are not eligible for return.
To obtain return authorization for items purchased from RANDYS Worldwide Automotive, please fill out and submit our RGA Form online or print and fax it to our Customer Service fax line at 425-355-4164. If you cannot remember who assisted you, call Customer Support for assistance at 1-800-347-1188 extension 5529.
To obtain return authorization for items purchased using our website, please call our Web Orders Sales Representative at 1-800-347-1188 extension 5529.
Many new, uninstalled items returned to us will be subject to a Restocking Fee, depending upon the reason for the return. Restocking fees are imposed for returns which are not caused by RRP or shipper (e.g., you changed your mind or you ordered the wrong part). Restocking fees are not imposed for returns caused by RRP or our shipper (e.g., we shipped you a different part than what you ordered or your order was damaged during shipping). Restocking fees can be 15% or more, depending on the elapsed time between shipment and return. Items returned after 120 days from purchase date will not be accepted.
Return of products for warranty must be pre-approved by our Customer Service department. Approval for return is evident by issuance of a Call Tag or Returned Goods Authorization.
For all returns (excluding warranties), items shall be returned in their original packaging.
You may not cancel any order after the order has shipped. In addition, special orders for items not normally stocked by RRP cannot be canceled once submitted. To cancel an order for a stocked item that has not yet shipped, please contact our Customer Service department at 1-800-347-1188 extension 5774 to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.
Any applicable refunds for cancelled or returned items will be processed as quickly as possible. However, actual refund timing and amounts will vary depending upon the specific situation. For returned items, the refund will depend upon the condition of the returned product when it is received by RRP; in some cases, a restocking fee and/or processing fee will be applied against any refund as well. Refunds for Warranty returns will be dependent upon the approval by the product manufacturer of all warranty claims, as well as the payment arrangement to RANDYS Worldwide Automotive for such approved claims.